Improving Your Utility Alex Hinojosa J. Stowe &

Improving Your Utility Alex Hinojosa J. Stowe &

Improving Your Utility Alex Hinojosa J. Stowe & Co. October 27, 2010 Basic Management Process

Plan Organize Direct Control Efficiency Review

Identify the weak process/function/area Form a multi-discipline team to evaluate Map out the workflow Identify gaps/inefficiencies Start Management Process over Identifying Target Areas

Indicators Benchmarking Capabilities Commitment Indicators

Metered coverage Wastewater coverage Line losses Efficiency of pumps Preventive vs Repair Budgets Debt Coverage Indicators

Time to answer telephone calls Cost per invoice processed Time taken to buy things Cost per meter read Change order %s Benchmarking

Benchmark an indicator Benchmark a process Whos good? At what? Few things to look for

Measured performance Feedback Empowerment Results focus Rules of play Fair play Improving Your Utility

Alex Hinojosa J. Stowe & Co. October 27, 2010

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