Providing Effective Feedback - University of Wisconsin-Oshkosh
Providing Effective Feedback Developed by the: University of Wisconsin Oshkosh and Wisconsin Department of Health Services Permission is granted to reproduce these training materials with proper attribution for internal use within healthcare organizations or government agencies at no cost to the training participants. Other reproduction is prohibited without written permission from UW Oshkosh CCDET. All rights are reserved. For information on reproducing these materials, please contact the Director of UW Oshkosh CCDET at 920-4243034.
Learning Points Ask the Right Questions Provide Effective Feedback Communicate Observations Timely Communicate Assertively
Providing Effective Feedback Ask open-ended questions and listen actively Communicate observations Practice positive reinforcement
Communicate responsibilities and expectations Establish goals and follow up Asking Questions Why Ask Questions? Tips for Answering Questions Listening Communicating
Observations Never let good work go unnoticed Avoid being judgmental
Be specific, objective and non-threatening Be aware of your body language Avoid sending someone else to do your job Avoid using good news/ bad news Do not use sarcasm, insults, or accusations Activity: Providing Feedback
Why is it important to provide feedback to Michael? What concerns do you have about the interaction? How might you open the conversation with Michael? Communicating Feedback Effectively Assertiveness is about standing up for yourself, but also about respecting the
opinions and needs of others. When we communicate assertively, we are clear about our opinions and wishes, but we are also open to others. Passive, Aggressive, Assertive Passive Passive/Aggressive Aggressive Assertive
Tips for Assertive Communication Making Assertive Statements Dos and Donts Using Assertive Body Language Techniques to Avoid
Activity: One Conversation, Three Styles Video Clips or Script Reading Discussion Questions Activity: Why is Assertiveness Important? Reasons for being assertive rather than passive or aggressive?
How does assertive communication result in better care for clients or residents? Learning Points Review Ask the Right Questions Provide Effective Feedback
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Maintain contact with teacher, as agreed upon, by phone, email, Skype, or in person. Complete all assessments, including all pre- and post-tests. Return all loaned items (calculators, books, software, etc.) at the completion of the program and/or at the request...