Providing Effective Feedback - University of Wisconsin-Oshkosh

Providing Effective Feedback - University of Wisconsin-Oshkosh

Providing Effective Feedback Developed by the: University of Wisconsin Oshkosh and Wisconsin Department of Health Services Permission is granted to reproduce these training materials with proper attribution for internal use within healthcare organizations or government agencies at no cost to the training participants. Other reproduction is prohibited without written permission from UW Oshkosh CCDET. All rights are reserved. For information on reproducing these materials, please contact the Director of UW Oshkosh CCDET at 920-4243034.

Learning Points Ask the Right Questions Provide Effective Feedback Communicate Observations Timely Communicate Assertively

Providing Effective Feedback Ask open-ended questions and listen actively Communicate observations Practice positive reinforcement

Communicate responsibilities and expectations Establish goals and follow up Asking Questions Why Ask Questions? Tips for Answering Questions Listening Communicating

Observations Never let good work go unnoticed Avoid being judgmental

Be specific, objective and non-threatening Be aware of your body language Avoid sending someone else to do your job Avoid using good news/ bad news Do not use sarcasm, insults, or accusations Activity: Providing Feedback

Why is it important to provide feedback to Michael? What concerns do you have about the interaction? How might you open the conversation with Michael? Communicating Feedback Effectively Assertiveness is about standing up for yourself, but also about respecting the

opinions and needs of others. When we communicate assertively, we are clear about our opinions and wishes, but we are also open to others. Passive, Aggressive, Assertive Passive Passive/Aggressive Aggressive Assertive

Tips for Assertive Communication Making Assertive Statements Dos and Donts Using Assertive Body Language Techniques to Avoid

Activity: One Conversation, Three Styles Video Clips or Script Reading Discussion Questions Activity: Why is Assertiveness Important? Reasons for being assertive rather than passive or aggressive?

How does assertive communication result in better care for clients or residents? Learning Points Review Ask the Right Questions Provide Effective Feedback

Communicate Observations Timely Communicate Assertively

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