Cisco Unified Attendant Consoles Portfolio Overview November 2015

Cisco Unified Attendant Consoles Portfolio Overview November 2015

Cisco Unified Attendant Consoles Portfolio Overview November 2015 Yesterday Today 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 Why Cisco Unified Attendant Consoles? Incoming calls are important Handle calls efficiently and professionally

Improve satisfaction by creating more personal caller experience Leverage Cisco applications (UCM, Jabber, Unity Connection) Cover wide range of attendant console requirements 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 Cisco Unified Attendant Console Standard 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4

Cisco Unified Attendant Console Standard Modern user interface Search corporate directory and speed dials Log into and out of hunt groups Busy lamp field and Jabber presence in directory 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5

Cisco Unified Attendant Console Standard Leverage Cisco UCM for call distribution and call park Import speed dials from legacy Cisco UCM Attendant Console No server to deploy Available in English, French, German, Italian and Spanish 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6

New in Version 11.0 Show additional fields in Directory Directory search indexing flexibility Dispay caller ID first name/last name Dialable alternate phone numbers Edit unmapped Contact fields

Cisco UCM 9.0(1) through 11.0(1) support 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7 Cisco Unified Attendant Console Advanced 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8 Cisco Unified Attendant Console Advanced Powerful call queuing engine Robust directory holds up to 100,000 contacts and syncs with Cisco UCM and Active Directory

Busy lamp field and Cisco or Microsoft Lync presence in directory Ideal for handling many calls from many different sources 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 Cisco Unified Attendant Console Advanced Live queue statistics: calls abandoned, operators logged in, and available operators

Color-coded queues Auto-unavailable on idle Drill-down search 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10 New in Version 11.0 BLF support for E.164 numbers Increase CTI device limit from 255 to 1,000

Increase Queue Device Group limit from 20 to 100 Call Park details displayed in Call Park window Cisco UCM 9.0(1) through 11.0(1) support 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11 Upgrades and Migrations 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12

Premium, Enterprise, Business Edition Customers No-cost upgrade for UCSS/SWSS customers Premium Edition customers retain HA* Over-the-top upgrade** Upgrade orderable in Cisco Product Upgrade Tool Premium Edition

Enterprise Edition Business Edition Cisco Unified Attendant Console Advanced * HA is available for purchase for Enterprise and Business Editions once UAC Advanced is installed ** if server meets UAC Advanced minimum requirements 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13 Department Edition Customers No-cost migration for UCSS customers

Requires fresh install no database migration available UAC Standard license orderable in Cisco Product Upgrade Tool Department Edition Cisco Unified Attendant Console Standard 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14 Moving from Enterprise Edition to UAC Advanced Active Directory integration Sync directory directly with AD 100 queues

Increased from 50 50 concurrent users (up from 40) Queue overflow enhancements Destination per overflow type Destination type: queue or number Optional server high availability (additional license) 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15 Moving from Business Edition to UAC Advanced Full Cisco UCM and Active Directory integration Increased from 500 directory entries 100 queues Increased from 3 50 concurrent users (up from 12) Different Music on Hold in queues Queue overflow enhancements Destination per overflow type Destination type: queue or number

Optional server high availability (additional license) 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16 Try them today! Download UAC Advanced and UAC Standard from cisco.com/go/ac Register for a free 60-day evaluation license More information at cisco.com/go/cuac 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17 Additional Detail for Partners 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19

Product Positioning Cisco UAC Standard Cisco UAC Advanced Both Customers using legacy UCM Attendant Console Enterprises with complex call queuing requirements Centralized and distributed call answering

Small/branch offices Dedicated operator centers Retail stores Active Directory integration Corporate headquarters with branch offices Simple attendant console requirements

Dedicated operator center and departmental answering Minimum TCO (no server) Very large corporate directory 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20 Product Comparison At a Glance Category UAC Standard

UAC Advanced Server No uses UCM for call management (hunt groups, call park, shared lines, etc.) Yes Microsoft Windows server in VMware or bare metal Redundancy Secondary CTI server configured in TSP client HA an available add-on Support for Citrix virtualized desktop No Yes (attendant console client) Call queuing

Uses UCM hunt groups Yes able to select individual calls out of queues to answer Import UCM Attendant Console speed dials Yes No Directory sync sources UCM end user directory and/or .csv file UCM end user directory and/or Active Directory Suggested directory size 5,000 contacts Up to 100,000 contacts

Presence integration Cisco Unified Presence, WebEx Connect Cisco Unified Presence, Microsoft Lync Reports No use UCM CDRs Yes English, Spanish, French, German, Italian English, French, German, Italian, Portuguese, Spanish, Dutch, Swedish, Danish, Russian, Arabic, Korean, Japanese, Traditional Chinese, and Simplified Chinese Languages supported 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

21 Resources Cisco Unified Attendant Consoles Hub http://www.cisco.com/go/cuac Partner resources Data sheets Product bulletins White papers End of Sale notifications

Product Documentation http://www.cisco.com/en/US/products/ps7282/tsd_products_support_series_home.html User Guides, Installation/Administration Guides Design Guide Release Notes 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22 Demo Resources Use Cisco Unified Attendant Consoles in dCloud: dcloud.cisco.com Cisco Unified Attendant Consoles also participate in the

Collaboration System Release NFR kit 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23 SKUs and List Prices Product Version List Price per License Top-level Config SKU Product SKU Cisco UAC Advanced 10.x

$2,495 L-CUAC11X L-CUAC11X-ADV Cisco UAC Advanced High Availability 10.x $995 L-CUAC11X L-CUAC11X-ADV-HA Cisco UAC Standard 10.x $995 L-CUAC11X

L-CUAC11X-STND Cisco UAC Advanced is licensed per concurrent user (ex. Customer has 10 operators but only 5 using the system at any time, they should order L-CUAC11X-ADV, Qty 5) Cisco UAC Standard is licensed per desktop installation (ex. Customer installs on 10 desktops, they should order LCUAC11X-STND, Qty 10) 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24 Cisco UAC Advanced Topology A Cisco UAC Advanced server supports a single UCM cluster Multiple Cisco UAC Advanced servers may be deployed against a single UCM cluster 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25 Cisco UAC Standard Topology 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26

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