You Are Not Interlibrary Alone
Results From an ILL Staffing Survey
Emerging Leaders 2008: Group O
Design and conduct a survey focused on
how interlibrary loan (ILL) operations are staffed
in different sizes and types of libraries.
WHAT WE LEARNED ABOUT ILL STAFFING
Interlibrary Loan is most frequently used in the job title, followed by Document Delivery, and Access
Majority of ILL activities are located in a separate department.
A possible part 2 (or 3) of the project could
be to design a "databank" for the survey results
that would allow interested persons to search
for data relevant to their library environment.
Borrowing, on-campus Document Delivery, and Document Delivery to distance learners are the most
common ILL services.
32% of the surveyed libraries processed more than 10,000 transactions during the most current year.
March 15 Survey details in place
April 4 - Survey officially opened
May 5 - Survey officially closed. 1,033
TRANSACTION LEVELS INCREASING
May 6 Begin to analyze data
Loss of local collections due to budget cuts
June 26 Annual!
The overall morale is about the same as
other library employees.
Most ILL employees have some training
opportunities. Training for many is limited by
lack of funds, low staffing levels, and, in some
cases, by lack of interest.
A GLOBAL VIEW
Increasing patron base
June 15 Finish/print poster
Although ILL workload significantly
increased during the years, the pay of
interlibrary loan employees relative to other
employees in their library stayed at about the
All types of ILL transactions have both increased in the past
10 years and are expected to increase in the next 10
years. ILL staff and librarians attribute increases to:
Better holdings information in WorldCat/OCLC
June 1 Begin poster
YOU ARE NOT ALONE
Expansion of distance programs
Increased ease of requesting
Attention To Detail
Electronic delivery of articles
Increasing awareness of the service and of resources
Time Management Skills
Participation in consortia
Addition of new services (such as document delivery)
VOICE OF ILL STAFF
The very nature of interlibrary loan
(borrowing old, rare, & esoteric items) just
makes it more FUN!
Curiosity To Solve Mysteries
When I retireI can't imagine that I'll be
replaced. I think they'll just cut services.
We are far busier than other departments.
There is a feeling that we are working harder
for the same money.
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